Who Can Help?

When you’re 100% sure you’ve been sold a counterfeit item, there are a few places you can contact to take action or to get advice. The Bank Firstly, make sure that you get in touch with your bank and ask for chargeback on the transaction you made on your debit or credit card. The bank…

What Is Chargeback?

Chargeback allows you to ask your card provider to reverse a transaction made on your credit or debit card. This is not enshrined by law but is part of the Scheme Rules, which are subscribed to by participating banks. Chargeback can be used on damaged goods, products that have not arrived, items that do not match…